Sr Quality Engineer

Alcon is looking to hire a Sr. Quality Engineer to join our Global Technical Service Quality team in Lake Forest, CA. You will be responsible for development, modification, application and maintenance of quality standards and processes applicable to Technical Services. This role collaborates with Global Technical Service, Field Service, Digital Service Operations and Equipment manufacturing teams to ensure quality standards are in-place and applied in respective operational environments. This position will primarily support Alcon’s Diagnostic Devices and Digital Health Suite of products.

Key Responsibilities:

• Quality engineering subject matter expert within Alcon Global Technical Service organization.

• Collaborates on development and refinement of Global Technical Service and Digital Health processes to streamline operations and enhance compliance and operational efficiencies.

• Ensures performance and quality of products conform to established standards and agency guidelines resulting in exceptional customer experience.

• Drives continuous improvement of Technical Service Business and Technical processes.

• Champions technical investigations of product and process quality issues. Ensures corrective measures comply with applicable standards and support high-level product performance requirements.

• Leads development and provides guidance on equipment, process, and software verification and validation.

• Devises, qualifies, and implements procedures used for inspection and testing of Alcon surgical equipment, sub-assemblies, and related Alcon products.

• Develops methodology to measure key product performance, compliance, and other quality metrics for Global Technical Service.

• Provides support as subject matter expert for internal audits and external audits and inspections.

Minimum Qualifications:

• Bachelor’s Degree or equivalent years of directly related experience (or high school 13 yrs; Assoc. 9 yrs; M.S. 2 yrs; PhD 0 yrs)

• The ability to fluently read, write, understand, and communicate in English

• 5 Years of Relevant Industry Experience

• Work hours: Exempt / Hybrid

• Travel Requirements: 10% travel Domestic & International

• Relocation assistance: No

• Sponsorship available: Yes

Preferred Qualifications/Skills/Experience:

• 3 years’ experience in Quality Operations/ Manufacturing/ Engineering/ Field Service in relevant GMP industry. Medical Device or Healthcare preferred

• Experience with Basic Networking, EHR/EMR, DICOM, and cloud technology management.

• Excellent verbal / written communication and customer service skills.

• Proven leadership, project management, effective decision-making capabilities, strong analytical, problem solving and negotiation skills.

• Experience with MS Office, Excel, PowerPoint, Visio, MS Teams, SharePoint, MS Project, or other Project Management tools.